Case study
Bellboy
About Bellboy
BellBoy is a one-stop marketplace, designed to bridge the gap between the customers and the vendors. It’s not just another e-commerce platform, it’s the only app you wished for. With a plethora of daily consumables, the app assures that you get all your daily essentials online, combined with ease to shop.
Now you can shop anytime, anywhere and get assured delivery within 60 minutes. Shop from an array of your favorite stores and get delivery right at your doorsteps and as per your convenience.
Bellboy includes 3 app solutions such as:
- Customer app
- Driver app
- Admin panel
Want to develop a customized on-demand app solution for your business?
App type
App type
Platforms
iOS and Android
Services provided
Design and Development
Features
Admin panel
1. Order management
Manage orders, including viewing order details, updating order status, and managing payments.
2. Content management
Manage the content of the app, including updating images, descriptions, and store information.
3. User management
Allows administrators to manage users, including creating, modifying, and deleting user accounts.
4. Customer support
Includes customer support features, such as the ability to respond to user inquiries, resolve complaints, and manage refunds.
5. Promo code management
Create new promotions, and set discounts, and expiration dates. They can also track the performance of promotions.
6. Commission management
Manages the commission charged on every order. Set the commission rates for each driver or store and track the earnings. Helps businesses generate revenue through the commission charged on every order.
Customer App
1. Ordering
Browse menus, place orders, and track their deliveries all from within the app. Provides an intuitive interface that makes ordering fast and easy.
2. Real-time order tracking
With the help of GPS customers track orders from the moment they are placed to the moment they are delivered. Customers get a sense of security as it allows them to track their orders in real time.
3. Push notifications
Keeps customers informed about the orders, such as when their order is being prepared, when it’s out for delivery, and when it has been delivered. Push notifications are a great way to keep customers informed and engaged with the app.
4. Payment integration
Multiple payment methods Customers can pay for the product through multiple payment methods with credit cards or debit cards. The app uses the Stripe payment gateway enabling customers to pay for their orders securely.
5. Order history
Customers can view their order history, making it easy to reorder their favorite dishes or check the status of previous orders.
6. Store ratings
Helps customers find the best places to eat in their area. This feature is useful for discovering new stores and finding out what other customers think about the service.
7. Loyalty programs
Rewards customers for their repeat business. This feature is useful for building customer loyalty and encouraging repeat orders.
8. Promo codes and discounts
Allows customers to save money on their orders. This feature is useful for attracting new customers and encouraging repeat business.
Driver App
On-Site Advantages:
1. Real-time tracking
Helps drivers navigate to their destinations. The feature utilizes GPS technology to track the driver’s location and provide turn-by-turn directions to the customer’s location enabling fast deliveries.
2. Push notifications
Keep drivers updated on their orders and any changes that may occur. Communicate with drivers and ensure that they are aware of any updates to their orders, such as changes in the delivery location or order status.
3. In-app messaging
Drivers communicate with customers and stores as needed. In-app messaging improves communication and coordination, especially in situations where the delivery instructions are unclear.
4. Order history
View the order history and track their earnings over time. This feature allows drivers to monitor performance, view past deliveries, and keeps track of expenses or past transactions in case of disputes with an order.
5. Driver ratings
Allows customers to rate their experience and provide feedback to the driver. Drivers receive feedback on their performance which helps to identify the area of improvement and address the issue that arises.
6. Earnings tracking
The driver app includes tools to track earnings and view payment history. This feature is helpful for drivers to keep track of their earnings, view past payments, and plan their finances.
7. Automatic dispatching
Automatically dispatches orders to available drivers based on their location and availability. Ensures that orders are delivered quickly reducing the time between order placement and delivery.
8. Send product to anyone icon
Send anything to anyone anywhere. Just give the details and the driver picks up the product. Whether it is laundry or dropping any important documents, this app delivers anything.
All Screens
11
Challenges
The challenge we faced while developing an application was the Integration of high-tech mapping for location tracking and matching users and service providers in real time.
- Listings for users and service providers who are not in the designated vicinity must not be visible.
- Different user management dashboards for consumers, service providers, and the admin. Provisioning for multiple categories and subcategories for various services.
Value we provided
The on-demand mobile app is available for download now both from the Google Play Store and Apple’s App Store. We have developed a Bellboy app in the way that offers a convenient and easy-to-use platform for ordering goods and services. Customers track their orders, view the estimated time of delivery, and receive real-time updates on the status of their orders. Also, Sending personalized discounts resulted in repeat purchases which ultimately helped in increasing brand recognition.
Outcome
5K+ Downloads within 2 Months
400+ Grocery cart
200+ Monthly visits
BELLBOY
BellBoy is a one-stop marketplace,
designed to bridge the gap between the
customers and the vendors.
